Baseus Joystar 9 in 1 USB-C Hub

Ensure that your laptop’s USB-C port supports the Power Delivery, DP Alt Mode and Data Transfer to access the full feature of this USB-C hub.

Not all laptop's USB-C port support video output. Only USB-C port that support the DP protocol can support external displays, the DP1.4 protocol support resolution up to 4K120Hz.

If you don't have enough knowledge about it, be free to reach our support team by providing your laptop’s brand and model so that we could help you out.

NOTE with 120HZ Output:

• The USB-C port of laptop must support the DP1.4 protocol.
• External Monitor must support 120HZ or Higher Refresh Rate.
• Only HDMI 1 of dock output up to 4K@120Hz, HDMI 2 display up to 4K@30Hz.

Other NOTES:

• When more external devices are connected through this hub, it is recommended to connect with power supply through the USB-C PD port.
• For MacBook users, settings are required to use LAN ethernet port. Go to: “System Preferences – Network, click on “+” icon and selecting usb 10 / 100 / 1000 LAN to create an application
• If the HDMI isn’t stable when extending on monitor, ensure to firmly plug the HDMI cable and assure that the hub is powered through the USB-C port
• This USB-C hub docking station much be directly plug to the USB-C port of your laptop. It may not work if plugged to a convert or other port adapters.
• Some users' laptop upgrade from Windows 10 to Windows 11, which cause the USB-C interface of laptop cannot recognize the usb c hub. Please upgrade the "USB-C interface" driver of laptop
• Some laptop interface have an over-discharge protection protocol. Please keep the PD adapter connected with docking station while using for a long time.